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Betting Rules

These Betting Rules explain the general conditions that apply when using the betting and gaming services available through Squeenaud Casino. They are intended to help players understand how bets are placed, accepted, settled and reviewed. By opening an account, depositing funds, placing a bet or using the website, you agree to follow these rules together with the website’s Terms and Conditions, Privacy Policy and Responsible Gambling information. Please read all applicable information before playing and make sure online gambling is lawful for you in your location.

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General betting conditions

Players must be legally permitted to use online gambling services in their location and must meet the applicable minimum age requirement. You are responsible for checking the rules that apply to you before opening an account or placing a bet. If you are located in a jurisdiction where online gambling is restricted or prohibited, you must not use the website.

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You must provide accurate, complete and current information when registering. An account may only be used by the person whose name is recorded on it. You must not allow another person to access, control or use your account, and you are responsible for keeping your username, password and other security information confidential. If you believe someone has accessed your account without permission, notify the website through the available support channel as soon as possible.

Squeenaud Casino may request information or documents to verify your identity, age, address, payment ownership, account activity or compliance with applicable requirements. Verification may be required before deposits, withdrawals, bonuses, account changes or other features can be completed. If requested information is missing, inaccurate or cannot be verified, access to the account or a transaction may be delayed, restricted or declined.

  • Use your own account and only use payment methods that you are authorised to use.
  • Check that gambling is lawful where you are physically located before using the website.
  • Review every selection, stake, price, market and potential return before confirming a bet.
  • Do not place bets with money needed for rent, bills, food or other essential expenses.
  • Do not use borrowed money or funds belonging to another person.
  • Do not use the website for fraud, money laundering, unlawful activity or unauthorised payment transactions.
  • Do not use bots, scripts, automated systems or software intended to interfere with the website or gain an unfair advantage.

The website may be unavailable from time to time because of maintenance, updates, technical issues, telecommunications problems or circumstances outside reasonable control. Entering a selection or opening a betting page does not necessarily mean that a bet has been accepted. The confirmation shown in the betting interface or account history is generally the best indication that a bet has been successfully recorded.

Placing and confirming bets

Before placing a bet, carefully check the event or game, market, selection, odds or price, stake, possible return and any conditions shown on the confirmation screen. A bet is generally accepted only when it has been successfully recorded by the relevant betting system. Once accepted, a bet cannot normally be changed, cancelled or withdrawn by the player unless a specific feature or applicable rule allows this.

Prices, odds, markets, game information and available selections may change before a bet is accepted. A displayed price is not a guarantee that the same price will apply at confirmation. If a bet is submitted at a changed price, the betting interface may ask you to accept the new details. You should review the revised information before continuing.

Market-specific conditions

Individual sports, events, games and markets may have additional rules. These can include minimum or maximum stakes, selection requirements, event timing, qualifying conditions, settlement methods, market limits and eligibility restrictions. Any information displayed with a market should be read before confirmation. If a specific market rule differs from a general statement, the specific rule may apply to that market.

Bets placed after an event has started may be accepted only where the betting interface expressly permits live or in-play betting. If a bet is accepted after an event has begun when it should not have been, or if a significant event occurred before acceptance but was not reflected in the market, the bet may be reviewed under the relevant error and settlement rules.

Obvious errors and technical issues

Where odds, prices, results, market information or game details are displayed incorrectly because of an obvious error, technical fault, data issue or other mistake, the affected bet may be reviewed. Depending on the circumstances and applicable rules, the bet may be corrected, settled using the correct information or declared void. Players must not deliberately exploit an error and should report any suspected error through the available support channel.

Players should keep their own records of deposits, withdrawals, bets and important account communications. Account history and system records are generally used to determine whether a transaction or bet was created, accepted and settled. If you believe a record is incorrect, contact support promptly and provide the relevant date, reference, amount and a clear explanation of the issue. Never include your password or full payment credentials in a support request.

Results, settlements and payments

Bets are settled using the official result or outcome applicable to the relevant event, market or game. Depending on the product, this may involve an official governing body, event organiser, results provider or the game system. If an official result is later changed, the applicable market rule will determine whether the original settlement remains final or whether a correction is required.

If an event is abandoned, postponed, cancelled, interrupted or materially changed, affected bets will be handled under the relevant market rules. Different markets may receive different treatment depending on whether the outcome had already been determined, whether the event was completed and what information was available when the bet was accepted. Players should review the specific market conditions rather than rely on assumptions.

A bet may be declared void where there is no valid outcome, an obvious error, a technical problem, a breach of the rules or another circumstance identified in the applicable conditions. Where a bet is void, the usual result is that the relevant stake is returned, subject to any specific rule that applies. Winnings credited in error may be removed or corrected, and the account may be reviewed.

Deposits and withdrawals

Deposits and withdrawals are subject to account verification, payment checks, applicable transaction rules and any information shown on the website. A transaction may be delayed while information is checked or where there is an unresolved issue involving the account, payment method or previous activity. Payments will generally be handled using an appropriate method connected with the verified player, where available.

  • Confirm that payment details are correct before submitting a deposit or withdrawal request.
  • Do not use a payment method belonging to another person.
  • Keep records of transaction confirmations where appropriate.
  • Report an unknown transaction or suspected payment misuse without delay.
  • Do not treat a pending balance or provisional credit as final until it has been confirmed.
  • Check with your bank or payment provider about any conversion costs or external charges.

Currency conversion, bank charges, payment provider fees or other external costs may apply depending on the payment method and your financial institution. These costs may be outside the control of Squeenaud Casino. Players should check the information provided by their bank or payment provider before completing a transaction.

Responsible gambling, complaints and rule changes

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before playing and only use money you can afford to lose. Take regular breaks, avoid gambling when upset or under the influence of alcohol, and do not chase losses by increasing stakes or playing for longer than planned.

  • Use available deposit, spending, loss or session controls where offered.
  • Set personal limits before you begin playing.
  • Consider a cooling-off period or account closure if gambling is becoming difficult to manage.
  • Do not gamble to escape personal, financial or emotional problems.
  • Seek independent support if you are concerned about your gambling or someone else’s gambling.
  • Contact the website through the available support channel for information about account restrictions and responsible gambling tools.

If you have a question about a bet, settlement, payment or account decision, contact support through the method made available on the website. Include enough information for the matter to be reviewed, such as the relevant date, bet or transaction reference and a clear description of what happened. Do not send passwords, security codes or full card details.

Complaints may be reviewed using account records, bet records, payment information, technical logs and other relevant material. A matter may be escalated or referred for additional review where appropriate. Players should retain copies of important communications and follow any complaint or dispute process set out in the website’s Terms and Conditions.

These Betting Rules may be updated to reflect changes to the website, available products, technology, legal requirements or operational processes. The current version published on the website applies from the date it is made available, unless another start date is stated. Players should review the rules regularly, especially before placing a new bet.

If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These rules should be read together with all other applicable website terms, policies and product-specific conditions.